MAKING A RESERVATION

1. Please complete all the information in the booking form.
2. Passport must be valid for at least 6 months from the day you arrive at your destination.
3. Full payment must be received 15 days prior to the departure date.
4. We reserve the right to cancel bookings without prior notice if the balance is not paid by the deadline date.
5. We reserve the right to cancel any tour and to decline to accept any person as a participant on a tour.
6. Single supplement must be paid at the time of booking, if clients request for single rooms. No single supplement will be charged if clients are willing to share the room with other tour members of the same gender (NOT applied for pre & post tour accommodation). Once a final decision has been made, it will not be possible to amend the choice later. No complaints could be accepted regarding this issue.

TOUR FARE INCLUDES

1. Hotel accommodation in a comfortable three-star hotel, twin room with private facilities.
2. Daily continental breakfast.
3. The services of an experienced tour manager.
4. Sightseeing and orientation tours included in the itinerary.
5. Daily transportation on modern air-conditioned coaches.
6. Professional coach driver.

VISA LETTER REQUEST & CANCELLATION AND REFUND POLICIES

1. If need the visa letters to apply visa , the booking of cancellation policy as below:
2. After the letter issued by the visa, the booking can be cancelled free of charge with the departure date 15 days before , but need to show the embassy rejected letter to us.
3. If rejected by personal reasons , we will deduct the visa letters fee as follows:
   1. A: If guests get the visa letters, and 45 days before the departure date to cancelled booking, we will charge EUR 85.00 for the fees.
   2. B: If guests get the visa letters, and within 45-15 days before departure date to cancelled booking, we will charge 30% of the tour fees.
4. Another note: the hotel list in visa letter only purpose for visa use.
5. All Bookings applies as below CANCELLATION AND REFUND POLICIES
   1. 16 days before departure – Full Refund.
   2. 15 – 8 days before departure– 50% of tour prices.
   3. Less than 7 days before departure – No Refund.

LIABILITIES

1. Sunshine Travel is not liable for any delay or expense of any kind.
2. Sunshine Travel will accept no responsibilities for losses or additional expense due to accident, delay, weather, strike or cause beyond its control.
3. Passengers must have a valid passport. Your passport must remain valid for at least 6 months from the arrival date. Sunshine Travel will not be held responsible for any expenses if passengers are refused entry by any country.
4. Sunshine Travel is not liable if passengers decide to withdraw during the tour.
5. Sunshine Travel reserves the right to alter or curtail the itinerary substitute hotels and/or conveyances as it is deemed necessary.
6. Sunshine Travel will not accept liability for acts of violence for any single sharing a room with others.
7. Any unused portion of the tour is non-refundable, including meals listed in the itinerary if for any reason you cannot continue with the tour after departure.
8. Sunshine Travel also reserves the right to request any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. Sunshine Travel shall be under no further liability thereafter to any such person.
9. Sunshine Travel have the right to combine English and Vietnamese speaking tour in same bus if any one of speaking tour has fewer travelers.
10. Sunshine Travel has the rights to combine the customer of English and Vietnamese Speaking tour in same bus if any group has fewer travelers.

RESPONSIBILITIES

1. Sunshine Travel acts only as an agent and/or intermediary for independent suppliers. As a result it retains other contractors to provide transportation, accommodation and other related travel services. Sunshine Travel accepts no responsibility for any such losses or any additional expenses or and distress due to delays, sickness, weather, strikes or any other causes.
2. Passengers shall be regarded as carrying his/her own risk with respect to loss or injury to person or property. Sunshine Travel is not liable for any loss, injury, accident, damage, delay or expense which may arise during the tour.
3. Passenger accepts full responsibility for losses and expenses due to delay, sickness, weather, strikes, wars, quarantine and changes to the itinerary.
4. Sunshine Travel will not be held responsible if passenger carries any unlawful items or irregularities, any losses and expenses are the responsibility of the passenger.
5. Sunshine Travel tour manager and driver do not accept liability for lost or stolen personal property during the tour.